## About the role

As a Junior IT Administrator (m/f/d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure.

## Your Responsibilities

On-boarding of new employees

- Create accounts for new users including Microsoft365, windows AD, and Linux accounts
- Setup the hardware for new employees including laptops, workstations, and phones
- Prepare additional peripherals for new employees, like keyboards, headsets, monitors
- Setup the workspace for new employees

Off-boarding of employees

- Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
- Track and collect their old equipment and return it to the IT department and storage
- Recycle laptops, phones, and other peripherals for the new users

IT storage management

- Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
- Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
- Manage storage based on general IT demands and internal project demand
- Tracking assets in the asset manager of our TopDesk ITSM
- Maintaining the IT inventory for ~1000 assets

Company phones management

- Track and manage company phones using Microsoft InTune
- Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
- Troubleshoot user issues with the phones
- Deploy new company-approved apps to phones using Microsoft InTune

Company accounts management

- Create or manage user accounts for Atlassian, including Jira and Confluence
- Create and manage VPN certificates for the users
- Manage different accounts and to name a few, GitLab, unity, Solidworks and many more

Managing Windows devices

- Install and prepare Windows laptops and workstations
- Enroll them in Windows active directory
- Create and manage devices in the Windows active directory
- Install software depending on requirements
- Troubleshoot common Windows problems

Managing Linux devices

- Install and prepare Linux (Ubuntu22.04/Ubuntu24.04) laptops and workstations
- Connect them to our management and automation system Puppet using frontend Foreman
- Manage devices in Foreman
- Define and deploy software to the machines using Foreman and Puppet
- Troubleshoot basic Linux issues

Providing IT support to the users

- Use the TopDesk ticketing system to provide support for our internal users
- Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
- Closely collaborate with the internal 3rd Level Support
- Provide support in multiple locations within Munich
- Occasionally provide support at our production site in Kaufbeuren

## Essential Skills

- Practical experience in IT support
- Linux knowledge
- Windows knowledge
- Basic networking knowledge
- Cable management skills
- Organizational and time management skills
- Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
- Being "agile" - willingness to learn and adapt
- Excellent problem-solving skills, hands-on mentality, and flexibility
- High degree of service and customer orientation
- Fluent English skills
- Valid driving license

## Beneficial Skills

- Puppet / Ansible experience
- Experience with Foreman
- Experience with TopDesk ITSM

## What we offer

- Room for growth alongside experts, and in a challenging environment.
- Dynamic high-tech startup combined with financial soundness and world-class investors.
- Great working environment in a multi-cultural, international team.
- Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month.
- As a startup, we of course also have a rooftop terrace, free drinks, fruit,s and team events.