Beschreibung
Your mission:
Our Key Account Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Key Account Store Operations Specialist you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.
You will be playing a significant role in our growth and evolution in providing better tha...
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Your mission:
Our Key Account Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Key Account Store Operations Specialist you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.
You will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners across Switzerland with a focus on French speaking Key Account partners.
Your Role:
You will be working with a portfolio of our top brands across Switzerland and work closely with our Key Account Team. You will also contribute to special projects across all our segments, including Grocery, Hospitality, Cafés, and Food To Go.
This is an entry-level, hands-on role, giving you the opportunity to work directly with stores and ensure our key accounts have everything they need to succeed. Your responsibilities will include:
* Engaging directly with stores via phone and email to drive store performance, optimise engagement, and increase supply.
* Supporting stores in using Too Good To Go and our systems, including training new managers and staff.
* Managing a small group of partners independently, ensuring we are supporting them in achieving their food waste reduction goals.
* Motivating store teams to reduce food waste and maximise available supply.
* Gathering store feedback, identifying trends, and escalating insights to the Key Account Manager.
* Ensuring a high-quality experience for our customers by monitoring store performance and taking action to improve standards.
* Completing administrative tasks such as updating store information and managing mass updates for public holidays.
What we need:
As this role is entry-level we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that's from your studies, volunteering work, your personal life or any professional experience. This is what we're looking for:
* Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
* Fluency in French and German is a must, you'll be speaking daily with French and (Swiss) German Partners.
* Terrific talker (and listener) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
* Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
* A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation
* A team-player who is keen to learn, collaborate, and contribute
* An affinity working with data and the eagerness to learn
* An empathetic and patient approach
* Comfortable in handling repetitive tasks, knowing each task contributes to saving food from going to waste
How to apply
* We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
* Submit your CV and Cover letter in English.
* Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.
https://www.toogoodtogo.com/de-at/careers/7545355003