Job Description

At Kiteworks, we are on a mission to empower millions of users to securely share sensitive content with the outside world. Our platform delivers unparalleled enterprise security and governance for critical content exchange — actively preventing data leaks and fortifying defenses against sophisticated cyberattacks.
Role Overview We are looking for a Cloud Operations & Reliability Manager to lead and evolve our Cloud Operations function across EMEA.This role is about building and improving CloudOps capabilities globally, not just keeping systems running. Our cloud environment is complex and continues to grow through both organic development and acquisitions — which makes this an exciting space to step into. If you get energy from bringing clarity to evolving environments, aligning teams around shared goals, and helping Cloud Operations scale in a thoughtful and sustainable way, this role is for you.This is a manager‑level leadership role that combines people leadership, delivery ownership, and technical depth. You will lead a team, work closely with senior engineers, and play a key role in driving CloudOps and platform initiatives forward as the environment continues to mature.You will partner closely with Engineering, Security, IT, Architecture, and Product teams, acting as a key Cloud Operations leader for EMEA and helping shape how Cloud Operations grows and evolves across the region.
What You’ll Do Delivery & Agile Execution· Drive customer‑facing infrastructure initiatives across Kiteworks and acquired entities· Lead Cloud Operations delivery using Scrum and Agile methodologies· Own CloudOps delivery end to end, including:o Requirements gathering, design, and implementationo Backlog creation and prioritizationo Sprint planning, execution, and retrospectiveso Capacity planning and workload forecastingo Tracking velocity, burn‑downs, and operational KPIs· Balance business‑as‑usual operations and incident response with strategic platform and reliability improvements· Provide transparency and predictable delivery across operational and project‑based work· Operate effectively in a global environment
Cloud Operations & Reliability· Own day‑to‑day cloud operations, ensuring platform stability, reliability, and performance· Lead Site Reliability Engineering (SRE) practices, including:o Incident management and escalationo Root cause analysis (RCA) and post‑incident reviewso Definition and management of SLIs, SLOs, and error budgets· Ensure production systems are highly available, scalable, and resilient· Drive continuous improvements in monitoring, alerting, observability, and operational readiness· Establish and maintain strong on‑call, incident response, and post‑incident review processes
Platform & Technical Leadership· Provide technical oversight and guidance across the cloud platform, including:o Kubernetes (EKS, AKS, GKE, or equivalent)o ArgoCD and GitOps‑based deployment modelso Cloud‑native and managed databases (RDS, Aurora, PostgreSQL, MySQL, NoSQL, etc.)· Lead architecture decisions related to reliability, security, scalability, and performance· Partner closely with Engineering, Product, IT, Security, and Architecture teams to execute platform roadmaps· Maintain strong governance around change management, release processes, and environment stability· Lead and manage a team of CloudOps / SRE engineers
What You’ll Bring · Strong experience in Cloud Operations, SRE, or Platform Engineering supporting production systems· Hands‑on knowledge of cloud infrastructure and Kubernetes‑based platforms· Experience with Kubernetes monitoring and observability stacks:o Prometheus, Grafana (metrics)o Loki, ELK (Elasticsearch, Logstash, Kibana), Fluentd / Fluent Bit (log aggregation)· Practical experience implementing SRE principles, including SLIs/SLOs, error budgets, incident response, and RCA· Experience leading Agile delivery for operational or platform teams· Familiarity with GitOps and modern CI/CD practices (e.g. ArgoCD)· Solid understanding of cloud‑native and managed database technologies· Proven ability to balance operational stability with continuous improvement and technical debt reduction· Clear communicator with a pragmatic, systems‑thinking mindset and a strong bias toward reliability and resilience
The Values That Define Us
Execution
We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
Transparency
We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
Integrity
We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.

Job Benefits
• Your Working Hours: Whether you're a night owl or an early bird, work when you're most productive.
• Your Workation: Work from home or the other side of the world, up to 183 days a year.
• Your Equipment: Mac or Microsoft – you work with the IT equipment of your choice.
• Your Pension: We contribute 20% to your company pension scheme (BAV) and also cover ongoing contracts.
• Your Discounts: Enjoy attractive employee discounts via Bitkom with numerous well-known providers.
• Your Extra: Shop with the Edenred gift card, with an average of €20 per month.
• Your Stock Options: After one year with us, you have the opportunity to participate in our stock option program.
• Your Flexibility: With your flexitime account, you can make up for longer days at any time.
• Your Birthday: Celebrate yourself with a special day off on your birthday.
• Your Engagement: Use a special vacation day to engage in social or environmental causes.

Commitment to Equal Opportunity & Inclusion Kiteworks is an equal opportunity employer. All