J&T Express Germany GmbH
65451 Kelsterbach - Deutschland
Kaufmännische Fachkraft
Arbeit
Vollzeit
ab 20.07.2026
Beschreibung
Operations Specialist - Mandarin Speaker (m/f/d) About J&T Express



J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.



With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.



Behind every smooth delivery is a well-structured operation. ... weiter lesen



J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.



With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.



Behind every smooth delivery is a well-structured operation. ... weiter lesen
Operations Specialist - Mandarin Speaker (m/f/d) About J&T Express
J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.
With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.
Behind every smooth delivery is a well-structured operation. And behind that, people who understand processes, data, and quality.
If you enjoy bringing structure into complexity, improving service quality, and working closely with different stakeholders - this role might be a strong fit.
Your Responsibilities
* Act as a key interface to BPO partners and support daily operational communication
* Support business volume forecasting and assist in operational planning
* Monitor service quality through call and chat audits (e.g. communication style, issue handling, documentation)
* Identify improvement areas based on data and operational insights
* Support the development and delivery of trainings for operational teams
* Create and maintain training materials, guidelines, and assessments
* Train stakeholders on internal systems and processes
Your Profile
* First experience in operations, customer service, BPO environments, or similar fields
* Strong analytical mindset and confidence in working with data
* Good understanding of operational processes and service quality management
* Experience in training, coaching, or creating training materials is a plus
* Comfortable working with common office tools and data analysis tools
* Strong communication skills and structured way of working
* Fluent in Mandarin & English, German is a plus
What You Can Expect
* A role with real impact on service quality and operational excellence
* The opportunity to shape processes in a growing international environment
* Close collaboration with cross-functional and international teams
* A dynamic setup where ideas are welcomed and improvements are visible
Sounds exciting? Then we look forward to getting to know you!
If you have any questions regarding the role, you can reach out via: de-hr@jtexpress.de
J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.
With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.
Behind every smooth delivery is a well-structured operation. And behind that, people who understand processes, data, and quality.
If you enjoy bringing structure into complexity, improving service quality, and working closely with different stakeholders - this role might be a strong fit.
Your Responsibilities
* Act as a key interface to BPO partners and support daily operational communication
* Support business volume forecasting and assist in operational planning
* Monitor service quality through call and chat audits (e.g. communication style, issue handling, documentation)
* Identify improvement areas based on data and operational insights
* Support the development and delivery of trainings for operational teams
* Create and maintain training materials, guidelines, and assessments
* Train stakeholders on internal systems and processes
Your Profile
* First experience in operations, customer service, BPO environments, or similar fields
* Strong analytical mindset and confidence in working with data
* Good understanding of operational processes and service quality management
* Experience in training, coaching, or creating training materials is a plus
* Comfortable working with common office tools and data analysis tools
* Strong communication skills and structured way of working
* Fluent in Mandarin & English, German is a plus
What You Can Expect
* A role with real impact on service quality and operational excellence
* The opportunity to shape processes in a growing international environment
* Close collaboration with cross-functional and international teams
* A dynamic setup where ideas are welcomed and improvements are visible
Sounds exciting? Then we look forward to getting to know you!
If you have any questions regarding the role, you can reach out via: de-hr@jtexpress.de
Ref-Nr.: 12122180
Aktualisiert:
20.07.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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