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For our department Integrated Customer Services we are looking for a Platform Architect ServiceNow (m/f/d) as soon as possible.

Your responsibilities:

* Your overall responsibility is the architectural design of the global ServiceNow platform
* The globally deployed ServiceNow platform at G+D is a strategic pillar for all IT services and you will take the comprehensive and independent architectural responsibility
* You are a key player for global ServiceNow projects by consulting and supporting the business in planning, technical process design, evaluation, and implementation of new ServiceNow platform services
* Your high motivation towards keeping the platform architecture straight to best practice and out of the box reference architecture assures a stable operation and a high availability of the platform services
* As the complete and compliant documentation is one of our crucial requirements, we trust you in keeping the technical platform documentation on a high level of quality and valuable content
* The self-motivated evaluation of new technological developments regarding the ServiceNow platform drives you and delivers us the head start for new projects
* Standing still is regression but you push the platform forward by regular reviews of the installed base components and processes as CSI initiatives
* No one is an island, so you are professionally leading and coaching internal and external service providers and technical consultants
* Do good and let others know about it is your strategy by regularly informing stakeholders about the status of central projects, roadmaps, and innovations in the G+D ServiceNow environment
* And as marketing is one of your strengths you are always developing, maintaining, and updating communication channels regarding platform services with all stakeholders


Your qualifications:

* Completed technical degree or degree in business informatics
* At least five years of experience in ServiceNow and ServiceNow architectural design
* Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
* Deep procedural/functional and technical understanding of the CMDB and the CSDM
* Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
* Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
* Understanding process design and documentation as basis for daily work
* Intercultural experience, specially with India
* Independent, solution-oriented, and structured working style
* Interest in new and innovative solution approaches
* Friendly, communicative, and team-oriented demeanor
* Experience and confidence in public speaking situations
* Willingness to travel as required
* Excellent German and English skills, both written and spoken



Your qualifications:

* Completed technical degree or degree in business informatics
* At least five years of experience in ServiceNow and ServiceNow architectural design
* Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
* Deep procedural/functional and technical understanding of the CMDB and the CSDM
* Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
* Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
* Understanding process design and documentation as basis for daily work
* Intercultural experience, specially with India
* Independent, solution-oriented, and structured working style
* Interest in new and innovative solution approaches
* Friendly, communicative, and team-oriented demeanor
* Experience and confidence in public speaking situations
* Willingness to travel as required
* Excellent German and English skills, both written and spoken