#### About us

Airbus ist Pionier einer nachhaltigen Luft- und Raumfahrt für eine sichere und vereinte Welt. Das Unternehmen arbeitet ständig an Innovationen für effiziente und technologisch fortschrittliche Lösungen in den Bereichen Luft- und Raumfahrt, Verteidigung sowie vernetzte Dienstleistungen. Airbus bietet moderne und treibstoffeffiziente Verkehrsflugzeuge sowie dazugehörige Dienstleistungen an. Airbus ist auch führend in Europa im Bereich Verteidigung und Sicherheit und eines der größten Raumfahrtunternehmen der Welt. Im Bereich Hubschrauber stellt Airbus die weltweit effizientesten Lösungen und Dienstleistungen für zivile und militärische Hubschrauber bereit.

#### Job description

Interested in creating and driving the future of our outbound deliveries in the global hub of Satair?

Ready for Takeoff? Satair is on the runway with a groundbreaking logistics center, and we're looking for the best crew to get it soaring. At 50,000 square meters, our new facility in Wilhelmsburg in Hamburg’s South is not just a warehouse — it is Airbus’ largest warehouse worldwide and a global hub for Satair.

We are currently looking for a **Process and Performance Manager (d/f/m)** to join our Outbound Team in Wilhelmsburg (Hamburg).

You will join a multinational team with a strong, collaborative spirit that serves as the link between Satair’s subcontractors and our internal stakeholders. Our primary goal is to constantly seek for improvements in the warehouse performance and thereby enhance the customer experience. We are looking for a professional who can contribute with their ideas and expertise to a team that values both results and a positive, supportive atmosphere. You will be reporting to the Head of Outbound Global HUB.

## WHAT’S IN IT FOR YOU


Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

- Competitive Remuneration
- Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing
- Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
- Health & Wellbeing: Health insurance, well-being programs

## HOW YOU WILL CONTRIBUTE TO THE TEAM


- Drive Performance & Accountability: Proactively monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to identify performance gaps and ensure operational excellence.
- Lead Stakeholder Governance: Establish and maintain a robust governance structure to effectively coordinate and align all internal and external stakeholders, ensuring seamless collaboration and communication.
- Implement Corrective Action Plans: Define, implement, and follow up on recovery and improvement measures based on in-depth performance analysis and reporting.
- Ensure Supplier Compliance: Oversee the implementation of and adherence to Airbus standards across all subcontracting companies, conducting regular monitoring and audits to guarantee quality and compliance.
- Manage Cross-Functional Projects: Lead and coordinate complex projects with diverse internal and external stakeholders, ensuring milestones are met on time and within scope.
- Steer Contractual Evolution: Identify the need for and trigger contractual changes with subcontractors and partners to better reflect business needs and performance objectives.

## ABOUT YOU


Equipped with a degree in business administration, logistics (or similar) paired with professional experience ideally in leading warehouse operations (or a comparable role), we are looking for a team player with the following experience, skills and mindset:

- Drive Operational Excellence: Leverage your hands-on experience in logistics to optimize processes, ensure efficiency, and excel in a dynamic operational setting.
- Achieve KPI Targets: Utilize a data-driven approach to manage and report on Key Performance Indicators, consistently meeting or exceeding operational goals.
- Lead Subcontractor Performance: Effectively select, manage, and steer third-party logistics partners to ensure alignment with our quality standards and business objectives.
- Take Ownership of Outcomes: Demonstrate a profound sense of responsibility and accountability, proactively identifying challenges and independently driving solutions from start to finish.
- Cultivate Strategic Partnerships: Build, nurture, and manage key business relationships with suppliers, clients, and internal teams to foster long-term collaboration and success.
- Masterful Negotiation & Communication: Employ exceptional communication and negotiation skills to resolve conflicts, secure favorable terms, and represent our company with professionalism.
- Work with Resilience & Autonomy: Leverages personal resilience and works with a high degree of autonomy to solve problems and achieve goals

Take your career to a new level and apply[ online](https://www.airbus.com/en/careers) by providing your CV including your salary expectation and notice period.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

## What does your next challenge look like?


At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company

## About SATAIR


Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website[ www.SATAIR.com](http://www.satair.com/) or check out our SATAIR Youtube Channel at[ www.youtube.com/sataircompany](http://www.youtube.com/sataircompany) !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.