Beschreibung
LOCATION: Villach, AT, 9500
REQ ID: 191741
WORKER CATEGORY: On-site Flex
The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll make
As a Regional Product Support Engineer at Lam,...
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LOCATION: Villach, AT, 9500
REQ ID: 191741
WORKER CATEGORY: On-site Flex
The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll make
As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product.
What you'll do
* Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.
* Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems.
* Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
* Acts as technical mentor for field and account engineers and may design or conduct training sessions.
* Provides serviceability / installation assessments on new products
Who we're looking for
* Higher technical education in electrical / mechanical engineering or other field of study
* Effective communication in inter-departmental and cross cultural team
* Experience with Lam Spin Clean Systems (EOS, DV-P) preferred
* Troubleshoot technical problems and coordinate multiple technical tasks.
* Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
* Able to travel both domestic and international based on business need.
What We're Offering
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in occupation group E or F depending on educational background and experience. A higher payment is negotiable depending on expertise and skills. Please follow the link below in the Employment in Austria section for further information.
WORKING HOURS
* Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)
APPLICATION:
If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com/
OUR COMMITMENT
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.