Dracoon GmbH
93053 Regensburg - Deutschland
Vertriebsassistent/in
Arbeit
Vollzeit
ab 19.03.2026
Beschreibung
The Renewals & Order Management Manager is responsible for overseeing the end-to-end order lifecycle and supporting customer contract renewals. This position ensures accurate and timely order processing, maintains high-quality customer and contract data, and serves as a key point of contact for B2B customers and partners. The role works cross-functionally with Sales, Customer Success, Finance, and Operations teams to deliver a seamless ordering experience and drive operational efficiency.
**Wha... weiter lesen
**Wha... weiter lesen
The Renewals & Order Management Manager is responsible for overseeing the end-to-end order lifecycle and supporting customer contract renewals. This position ensures accurate and timely order processing, maintains high-quality customer and contract data, and serves as a key point of contact for B2B customers and partners. The role works cross-functionally with Sales, Customer Success, Finance, and Operations teams to deliver a seamless ordering experience and drive operational efficiency.
**What You'll Do**
Renewals & Order ManagementOrder Lifecycle Management
- Manage the full order lifecycle, including confirmation, review, processing of new orders, and delivery of license keys
- Ensure orders are processed accurately, completely, and on time in accordance with company policies
- Monitor order status and proactively communicate issues or delays to customers and partners
- Implement improvements to ordering and fulfillment processes to increase efficiency and reliability
Customer & Partner Management
- Actively manage B2B contract customers via email and phone
- Serve as the first point of contact for customer inquiries and coordinate resolutions with relevant departments
- Handle contract changes, cancellations, and related customer communications
- Maintain strong relationships with technology partners, suppliers, and service providers to ensure reliable service delivery
Data, Reporting & Administration
- Maintain and update order, contract, and customer data across internal systems while ensuring data quality
- Analyze order and contract data to identify trends and optimization opportunities
- Prepare performance and operational reports
- Manage settlement processes for customer contracts, technology partners, and commissions
Cross-Functional Collaboration
- Collaborate closely with internal stakeholders including Sales, Customer Success, Support, BI & Controlling, Accounting, and Management
- Contribute to the development and implementation of best practices to ensure operational excellence
**What You’ll Bring**
- Proven experience using **Microsoft Office 365** and **Salesforce** in a professional environment
- Strong technical recruiting or talent acquisition experience, ideally within a fast-paced, high-growth environment
- Ability to manage multiple requisitions and priorities while delivering a high-quality candidate and hiring manager experience
- Excellent communication and stakeholder management skills, with the ability to build strong partnerships across teams and functions
- Strong organizational skills, attention to detail, and the ability to work proactively and independently
- Comfort working with data, systems, and recruiting processes to drive efficient and effective hiring outcomes
- Fluency in **English** is required; German or Dutch is strongly preferred
- Experience using **AI tools** such as **Microsoft Copilot, ChatGPT, Claude** or similar technologies is a plus
**The Values That Define Us**
- Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
- Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
- Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.
**What You'll Do**
Renewals & Order ManagementOrder Lifecycle Management
- Manage the full order lifecycle, including confirmation, review, processing of new orders, and delivery of license keys
- Ensure orders are processed accurately, completely, and on time in accordance with company policies
- Monitor order status and proactively communicate issues or delays to customers and partners
- Implement improvements to ordering and fulfillment processes to increase efficiency and reliability
Customer & Partner Management
- Actively manage B2B contract customers via email and phone
- Serve as the first point of contact for customer inquiries and coordinate resolutions with relevant departments
- Handle contract changes, cancellations, and related customer communications
- Maintain strong relationships with technology partners, suppliers, and service providers to ensure reliable service delivery
Data, Reporting & Administration
- Maintain and update order, contract, and customer data across internal systems while ensuring data quality
- Analyze order and contract data to identify trends and optimization opportunities
- Prepare performance and operational reports
- Manage settlement processes for customer contracts, technology partners, and commissions
Cross-Functional Collaboration
- Collaborate closely with internal stakeholders including Sales, Customer Success, Support, BI & Controlling, Accounting, and Management
- Contribute to the development and implementation of best practices to ensure operational excellence
**What You’ll Bring**
- Proven experience using **Microsoft Office 365** and **Salesforce** in a professional environment
- Strong technical recruiting or talent acquisition experience, ideally within a fast-paced, high-growth environment
- Ability to manage multiple requisitions and priorities while delivering a high-quality candidate and hiring manager experience
- Excellent communication and stakeholder management skills, with the ability to build strong partnerships across teams and functions
- Strong organizational skills, attention to detail, and the ability to work proactively and independently
- Comfort working with data, systems, and recruiting processes to drive efficient and effective hiring outcomes
- Fluency in **English** is required; German or Dutch is strongly preferred
- Experience using **AI tools** such as **Microsoft Copilot, ChatGPT, Claude** or similar technologies is a plus
**The Values That Define Us**
- Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
- Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
- Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.
Ref-Nr.: 10027567
Aktualisiert:
21.03.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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