Residential & Student Life Assistant (m/f/d)

New York University (NYU) Berlin is seeking a full-time live-in Residential & Student Life Assistant within NYU Berlin’s Student Residence in Berlin, Kreuzberg.

POSITION SUMMARY

This is a full-time live-in position. The Residential & Student Life Assistant will live in NYU Berlin’s Student Residence in Berlin, Kreuzberg, in a modern, spacious, fully furnished single apartment. This position encompasses a broad range of responsibilities and offers an opportunity to sharpen various organizational, communication, and interpersonal skills within a short period of time. The Residential & Student Life Assistant’s primary role is to monitor and promote the well-being of the students and support a sense of community. The Residential & Student Life Assistant serves as a source of expertise on the local socio-cultural context. They organize events that promote a sense of community and belonging among the students. Their portfolio of tasks also includes administrative work related to residential life, extra-curricular programming, including orientation, learning journeys, events, etc. This is a 1-2 years fixed term role, depending on the availability of the finalist.

PRINCIPAL ACCOUNTABILITIES

General Administration (45%)

* Act as a role model and first point of contact for students, providing logistical guidance and support.
* Communicate housing policies to students and ensure that these policies are observed; enforce appropriate disciplinary responses, if necessary.
* Assist in the facilitation of roommate and suitemate conflicts.
* Act as a liaison between facility management, security personnel, and students.
* Organize check-ins, check-outs, and housing orientations and communicate with appropriate NYU Berlin staff regarding any housing issues.
* Provide emotional support to students as instructed by NYU Berlin's Wellness Counselor on the basis of trainings and other resources.
* Assist in the organization and supervision of the weekly linen exchange.
* Assist with the facilitation of fire drills once a semester.
* Provide administrative support to the Student Life staff at the Academic Center. This may include filing, photocopying, and answering enquiries via phone, email and in person.
* Participate in regular training and staff development sessions.
* Offer regular 'office hours' to students both in person as well as virtually.
* Submit contributions to the NYU Berlin newsletter and other communication channels as requested by Student Life staff.



Events and Activities (30%)

* Organize regular activities to create a sense of community, i.e. student workshops and weekend events. Develop flyers, posters, and brochures.
* Provide organizational support for a wide range of programs, such as volunteering opportunities, clubs and sport events.
* Accompany students on excursions and 1-2 weekend trips per semester.



Student Safety and Wellness (25%)

* Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings, weekends, and public holidays.
* Know University/community resources and make appropriate referrals.
* Keep supervisors informed about all problems and concerns in the Student Residence.
* Assist with the student conduct process by submitting incident reports to document cases of concern in a timely manner.
* Participate in Wellness training seminars and diversity workshops.

POSITION QUALIFICATIONS

Required Education

* Successful completion of a university degree.



Required Experience

* 1-2 years work experience, incl. internships and student worker positions.



Required Knowledge, Skills, and Abilities

* Fluency in German and English.
* Excellent intercultural and interpersonal communication skills.
* Service excellence and delivery of high-quality solutions.
* Strong ability to engage meaningfully and inclusively with members of a diverse student community.
* Exceptional time-management and organizational skills.
* Demonstrated ability to prioritize, multitask, and handle emergencies.
* Confident public speaking skills.
* High level of flexibility and attention to detail.
* Strong sense of teamwork as well as the ability to work independently.
* Ability to work on a few Saturdays per year.
* Familiarity with Microsoft Windows, Microsoft Office, and Google Drive.



Required Work permit

* A valid work permit for Germany valid through March 2028.



Preferred Experience, Skills and Abilities

* Previous experience living, working, or studying abroad (preferably within the context of U.S. universities).
* Genuine interest in getting to know and developing support structures for a very diverse set of international students every semester.
* Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
* Familiarity with IT and social Media.
* Ability to organize and deliver events and trips for large groups.

BENEFITS
* Mentoring and regular one-on-one meetings with supervisor(s).
* An exciting opportunity to be an integral part of a dynamic and growing program of the largest university study abroad provider globally.
* Rewarding and empowering work experience that offers great opportunities for additional learning and development, including regular workshops and access to professional development platforms.
* Opportunities to acquire a large number of transferable skills and to advance within the organization.
* Free, 24/7 AXA Employee Assistance Program (EAP) providing confidential personal, financial, and legal advice via phone, chat, or app.
* Staff kitchen with free coffee, tea, and healthy snacks, supplemented by regular catered lunches and pastries during events.
* Frequent opportunities for team bonding through semi-annual celebrations and dinners.

ABOUT NEW YORK UNIVERSITY

Founded in 1831, New York University is one of the