Welcome to **SEARCH4 Global**, a brand of **S4G Talent Solutions GmbH**! We combine state-of-the-art AI with 22+ years of recruiting expertise to match talent with leading companiesfast, precisely, globally!

### Why this role matters

Our client is a European pioneer in digital security and Switzerlands CIAM market leader. Nevis champions **passwordless, user-friendly access** for highly regulated industries such as finance, insurance and iGamingits technology secures **80%+ of Swiss online banking transactions**. With headquarters in Zurich and offices across Europe, Nevis scales through a strong partner ecosystem.

For **Budapest (hybrid)** we are hiring **exclusively on behalf of our client**:

**Security Support Engineer (IAM/Cloud) (M/F/D)**

As a **Security Support Engineer (IAM/Cloud)**, you are the technical backbone between cutting-edge identity products and mission-critical customer environments. You own complex incidents, keep systems healthy, enable partners to help themselves, and turn insights into durable fixes and knowledge. **Substance over show.**

### **Your Mission:**

- **Own the support lifecycle:** Work L2/L3/Consulting tickets end-to-end; meet or beat SLAs with clear, proactive comms.
- **Be a technical detective:** Analyse integration logic and system flows; collect logs/configs/repro steps; build a complete picture before proposing solutions.
- **Resolve critical incidents:** Diagnose, troubleshoot and fix complex issues; escalate to Product, Engineering (L3) or Consulting when needednever drop the baton.
- **Enable users & partners:** Guide customers through docs and the **Nevis Academy**; answer questions and coach for self-sufficiency.
- **Capture knowledge:** Document root causes, workarounds and runbooks; grow the internal knowledge base.
- **Streamline communication:** Keep **Zendesk Jira** perfectly in sync; provide crisp, timely status to users and management.
- **Monitor & maintain:** Respond to alerts in **Azure**; perform routine maintenance (updates/backups) on cloud & suite test environments (incl. new versions).
- **24/7 readiness:** Join the on-call rotation to provide critical coverage outside business hours.
- **Coordinate effectively:** Triage feature/change requests, align with Product Management and schedule stakeholder meetings.

### **What you bring:**

- **Education:** BSc/MSc in IT/CSor equivalent hands-on experience.
- **Experience:** 2-4 years in a **customer-facing engineering** role (support/SRE/professional services).
- **Cloud & containers:** Practical experience with **Docker**, **Kubernetes/OpenShift**, and cloud (**Azure** or **AWS**).
- **Networking & security:** Solid grasp of **load balancers**, **WAF**, **DNS**, **HTTPS**, **SSL/TLS**.
- **Data & CI:** Basic SQL (e.g., **MariaDB/Oracle/PostgreSQL**); familiarity with **GitHub Actions**.
- **Soft skills:** Exceptional English written & verbal skills; calm under pressure; proactive, service-centric, solution-oriented.
- **Nice to have: **IAM standards (**OAuth2/OIDC/SAML**), federation, SSO, reverse proxies; Scripting/automation (Bash/Python), **Helm/Terraform**, observability (Prometheus/Grafana); ITIL practices (Incident/Problem/Change), runbook automation, post-mortems.

### **Your Benefits:**

- Company performance-related **bonus**.
- **Flexible & hybrid** working model.
- Strong **healthcare** coverage.
- **Learning & development** programs; certification support.
- **Parental** support.
- **Ample PTO & holidays**.
- 24/7 **Employee Assistance Program (EAP)**.
- Country-specific benefits per local regulations.

### Next steps

Sounds like you? Apply with your CV plus **2-3 short bullets** on your most relevant achievements (e.g., **MTTR **by x%, **SLA compliance** >95% across L2/L3, automated **Azure/K8s** monitoring & alerting, successful **IAM integration** triage with durable KB/runbooks). Well get back to you quickly and look forward to meeting you!

Please note that **(m/f/d)** is gender-inclusive and welcomes all genders.

Apply now to become part of a fantastic, intercultural success story. We actively support **equal opportunity** and welcome applications from people of all backgrounds and abilities. **All genders, every origin, any age and life path.** Experienced candidates (**incl. 45+/50+**) are explicitly encouraged to apply.

**Applications to:**

[bewerbung@searchfour.de](https://mailto:bewerbung@searchfour.de)

SEARCH4 Global

S4G Talent Solutions GmbH

Hauptstraße 44

40789 Monheim am Rhein

[www.searchfour.de](http://www.searchfour.de/)