Senior Program Manager

## This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

## Benefits

- Hybrid working
- Home office and meal allowance
- Extensive continuing education programs
- Wide range of employee discounts
- Regular employee events
- Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow
- Sustainable, international corporate culture

## Day-to-Day Responsibilities

Core Program and Project Management skills

- Management of multiple client programs and projects involving implementations of complex IT solutions in the area of digital payments and financial services
- Pre-sales consultation and project business case development/management to ensure appropriate project initiation and customer engagement
- Effective project planning in line with business priorities as well as associated cost and timeline boundaries. Identification of, and effective engagement with, appropriate stakeholders. Identification and procurement of all project resources and effective scheduling of shared human resources within a matrix managed organization
- Excellent written and verbal communication, presentation and client-facing skills
- Establishing appropriate stakeholder management/communication plans and effective governance, in line with the needs of the program / project
- Work closely with customer, senior project managers, senior responsible owners/stakeholders and key team members to ensure that the program / project goals are realistic, the correct delivery structure/environment is created to support the scope of work and clear lines of accountability are established
- Establish and maintain high standards of project accounting and financial reporting, setting and respecting suitable budgets/margins for delivery
- Ensuring revenue and cost recognition is in line with corporate policy
- Control of changes to program / project in line with commercial controls and strategic priority
- Effective evaluation, planning and management of contingency. Identification and management of risks/issues/actions to ensure satisfactory completion and delivery to project milestone plans, deploying effective escalation where required.
- Creation and ongoing management of professional program & project artefacts, ensuring delivery to a high standard.
- Create, execute and update the roadmap and project plans based on the input from all contributors. Continuously evaluating progress and enriching information to communicate program / project goals and status effectively and professionally to multiple audiences, at all levels, within Worldline and customer organizations.
- Effective management of program/project closure and/or delivery continuity with all internal and external stakeholders. Benefits review and validation of desired outcomes in line with scope of work completed.

Other related skills

- Proactive identification and presentation of business change opportunities to the senior management team
- Proactive research of current industry standards and best practice for project management, making proposals for delivering improvements.

## Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. We need the following knowledge:

- Minimum 5 years' experience in a customer facing Program / Project Management role
- Experience of managing large-scale software implementation projects essential
- Demonstrable experience of delivering projects in a technology environment
- Excellent leadership skills, with the ability to influence and engage the stakeholders at all levels
- Self-supportive with a high degree of initiative and enthusiasm, requiring minimal management
- Ability to analyze and present business case requirements, Program & Project goals and progress at a senior management
- Proven ability to manage and deliver in a multi-project, matrix managed environment
- Fluent in English, proficiency in additional languages is a plus
- Agile approach experience is highly appreciated
- Financial Services, Issuing processes experience preferred
- PMP or Prince2 Practitioner level (or equivalent) preferred
- Flexibility to travel

## Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and

extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

***Learn more about life at Worldline at jobs.worldline.com***