Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join AWS’ Amazon Connect Specialist Sales team as a Senior Area Specialist.

The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

Amazon Specialist and Partner Organization (ASP)

This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

- Accelerate customer adoption by defining and implementing tech domain specific GTM strategies within your assigned accounts and technology domain. Your strategies will leverage AWS Sales and our partner ecosystem.
- Ideate with Line of Business and C-suite leaders, building trust with your deep technical expertise, and following through to help solve their most compelling business problems.
- Act as the front line within your accounts for all specialist customer engagement in your tech domain.
- Create & articulate compelling value propositions that address specific needs of your customers.
- Build and innovate: Co-Develop GTM motions on new product launches and work with product teams on the creation of innovative new services.
- Partner with the world’s biggest system integrators to deliver on customer projects.

About the team
The Worldwide Specialist Organization CXE (Customer Experience Engagement) team positions AWS as the best place to run contact center workloads. Our team helps customers migrate contact center operations to the AWS cloud while providing a secure, reliable, and scalable infrastructure for customers to innovate and unlock new potential. As a Area Specialist on the team, you will define and execute area specific GTM motions for CXE services to expand their adoption into new and/or existing customer portfolios. This position will help AWS customers adopt Amazon Connect and adjacent services to run their contact centers effectively on the AWS cloud.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

### Basic qualifications

- Proven experience in Go-to-Market, Sales, or Consulting
- Strong expertise in Contact Center technology domain
- Bachelor’s Degree
- Fluent in German and English (C2 proficiency)

### Preferred qualifications

- Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences, established track record of credibility as a technology advisor with customer executives (e.g. CEO, COO, CIO, CTO, CMO) and/or Line of Business Leaders.
- Experience and success in negotiating complex deals with customers and partners, experience in a heavily matrixed sales environment, including developing, implementing, managing, and executing go-to-market growth initiatives and sales motions.
- Deep understanding of cloud technologies, including public and hybrid cloud platforms.
- Technical background in engineering, computer science, or MIS a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ([https://www.amazon.jobs/en/privacy\_page](https://www.amazon.jobs/en/privacy_page)) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.