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Coordinate and plan the daily service activities for Capital Equipment
Electrophysiology in the France and Benelux region (FRABEN). Be the
link between internal + external customers and the field service team.
Responsible for the front office tasks for the Capital Equipment
Service Team. The Service Team are responsible for installing,
upgrading, repairing and performing preventive maintenance of all
capital equipment systems of Abbott’s product portfolio in
compliance with Abbott's Business code of conduct, Regulatory and
Quality policies and procedures.

- Be the Front-office key contact person for queries related to
Capital Equipment:

- Handling incoming calls by phone and E-mail for external and
internal customers.
- Performs administrative and incidental administrative functions
such as preparing correspondence, answering telephones, maintaining
electronic files and supplies, keeping appointment calendar, compiling
and preparing regular and special reports

- Managing and placing orders for all service-related activities.
Working in close cooperation with Supply Planning Brussels
- Responsible for planning the FRABEN Capital Equipment service team
members for optimal scheduling of field interventions.
- Is the backup coordinator for the Central (DACH + Poland) region
during sickness or vacation

- Coordinate non-planned service visits and repairs (Break/fix):

- Assign Work Orders and schedule dispatch of Field Service personnel
- Manage break/fix parts orders and follow-up on delivery

- Coordinate and manage planned service activities:

- Create Cases and create Work Orders
- Assign Work Orders and schedule dispatch of Field Service personnel
- Manage installation parts and follow on delivery
- Coordination installation dates
- Creating intervention lists supporting pro-active scheduling for
STK and preventive maintenance for the Capital Install Base

- Assist in administrative follow-up and documenting field service
interventions per QA system requirements

- Archiving service records from Field Service personal
- Uploading and archiving service records from 3rd party service
providers

- Assist in Capital Equipment customer service tasks:

- Enter service parts orders into SAP
- Work closely with the Capital equipment back-office team
- Assist engineers with consignment count checking

- Support all Company initiatives as identified by management and in
support of Quality Management Systems (QMS), Environmental Management
Systems (EMS), and other regulatory requirements
- Works together with all teams to ensure that the KPIs and targets
are reached
- Complies with all company policies, operating procedures,
processes, and task assignments. Maintains positive and cooperative
communications and collaboration with all levels of employees,
customers, contractors, and vendors.
- Performs other related duties and responsibilities, on occasion, as
assigned

EDUCATION & COMPETENCIES

- French (B2), English (B2) and German (native) language is a must.
- A qualification in Business Administration or equivalent by
experience is desired
- In addition, minimum of two plus years of progressively more
responsible business administrative experience is required.
- Previous experience in scheduling tasks and people by using any
kind scheduling software is desired
- Strong communication skills: Demonstrated verbal and written
interpersonal, communication & organizational skills with ability to
effectively communicate at multiple levels in the organization.
- Strong organizational and follow-up skills, as well as attention to
detail Computer skills: MSOffice, SAP, Salesforce.com… is desired
- Ability to be flexible and respond to situations at short notice
- Multitasks, prioritizes and meets deadlines in timely manner
- Ability to work with little supervision within a team and as an
individual contributor in a fast-paced, changing environment.

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