KHS East Africa Limited
Nairobi - Kenia
Key-Account-Manager/in
Arbeit
Vollzeit
ab 16.01.2026
Beschreibung
<>Professionals
Service Key Account Manager
About KHS
KHS is global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability and have done so for 150 years.
To ensure and continue our success in the future, we are looking for first class employees. Are you one of them?
You will be working in a growth sector with a soli... weiter lesen
Service Key Account Manager
About KHS
KHS is global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability and have done so for 150 years.
To ensure and continue our success in the future, we are looking for first class employees. Are you one of them?
You will be working in a growth sector with a soli... weiter lesen
<>Professionals
Service Key Account Manager
About KHS
KHS is global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability and have done so for 150 years.
To ensure and continue our success in the future, we are looking for first class employees. Are you one of them?
You will be working in a growth sector with a solid future, You can expect to be part of an exciting international environment with a diverse team.
Location: Nairobi
Your responsibilities:
- Be the client’s first point of contact for service-related enquiries, escalations and internal escalations for the KHS East Africa order management team
- Business driver, acquire and increase after sales business and support in new machine business within the existing customer portfolio
- Present service concepts, work out client-specific concepts in line with our service portfolio
- Ensure services to be rendered by order management (quotes, invoices, delivery of spares and services, etc.) are done in a timely manner.
- Visit and advise clients to address their needs; give support on conversions, upgrades, and technical issues
- Implement sustainable maintenance approaches for existing customers.
- Plan, execute and manage service-related projects such as overhauls and conversions
- Offer, maintain and execute SLA’s
- Ensure adherence to framework agreements and become the custodian thereof
- Work with CRM system and maintain client database; prepare reports and analysis thereof.
- Maintain and update IBA on SAP
- Liaise with GKAM and HQ SKAM to create and implement strategies to strengthen customer relationships and grow the business sustainably.
- Ensure required resources in terms of spares/labour, training are provided
- Support the Projects Team on all project related matters including payments and claims.
- Support Finance Team on collection of outstanding invoices
Your profile:
- Master’s Degree in Engineering/Business Studies
- A minimum of 5 years’ experience in the beverage industry.
- Good knowledge of KHS systems technology, SAP and MS Office
- Excellent knowledge of spoken and written English. Knowledge of German and/or French would be an asset
- Excellent negotiation skills
- Highly flexible, assertive and goal-oriented
- Able to work under pressure and be a team player
- A targeted and independent work ethic
- Willing to travel extensively within Africa
Benefits:
- Good work/life balance
- Health Insurance
- Enrolment in Company Pension Scheme
- Excellent opportunities for personal development
- Extensive variety of training courses
- International work environment
Apply now!
Contact person:
HR Manager
Karen Mathews
KHS East Africa Ltd.
Service Key Account Manager
About KHS
KHS is global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability and have done so for 150 years.
To ensure and continue our success in the future, we are looking for first class employees. Are you one of them?
You will be working in a growth sector with a solid future, You can expect to be part of an exciting international environment with a diverse team.
Location: Nairobi
Your responsibilities:
- Be the client’s first point of contact for service-related enquiries, escalations and internal escalations for the KHS East Africa order management team
- Business driver, acquire and increase after sales business and support in new machine business within the existing customer portfolio
- Present service concepts, work out client-specific concepts in line with our service portfolio
- Ensure services to be rendered by order management (quotes, invoices, delivery of spares and services, etc.) are done in a timely manner.
- Visit and advise clients to address their needs; give support on conversions, upgrades, and technical issues
- Implement sustainable maintenance approaches for existing customers.
- Plan, execute and manage service-related projects such as overhauls and conversions
- Offer, maintain and execute SLA’s
- Ensure adherence to framework agreements and become the custodian thereof
- Work with CRM system and maintain client database; prepare reports and analysis thereof.
- Maintain and update IBA on SAP
- Liaise with GKAM and HQ SKAM to create and implement strategies to strengthen customer relationships and grow the business sustainably.
- Ensure required resources in terms of spares/labour, training are provided
- Support the Projects Team on all project related matters including payments and claims.
- Support Finance Team on collection of outstanding invoices
Your profile:
- Master’s Degree in Engineering/Business Studies
- A minimum of 5 years’ experience in the beverage industry.
- Good knowledge of KHS systems technology, SAP and MS Office
- Excellent knowledge of spoken and written English. Knowledge of German and/or French would be an asset
- Excellent negotiation skills
- Highly flexible, assertive and goal-oriented
- Able to work under pressure and be a team player
- A targeted and independent work ethic
- Willing to travel extensively within Africa
Benefits:
- Good work/life balance
- Health Insurance
- Enrolment in Company Pension Scheme
- Excellent opportunities for personal development
- Extensive variety of training courses
- International work environment
Apply now!
Contact person:
HR Manager
Karen Mathews
KHS East Africa Ltd.
Ref-Nr.: 8736306
Aktualisiert:
15.01.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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