**Job Title:** Systems Engineer (d/f/m) limited to 1 year

**About the Role:** As a Systems Engineer (d/f/m), you will make an impact by ensuring the seamless integration, optimization, and reliability of our technology infrastructure. You will be a valued member of the IT Operations team and work collaboratively with system administrators, network engineers, and other stakeholders to deliver robust solutions that drive business success.

**In this role, you will:**

·       Strong Analytic/Troubleshooting Skills along with Communication Skills.

·       Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application.

·       Strong Customer Support Skills, minimum 2 years desk side support services.

·       Basic knowledge of networks, telecom, and compute/storage.

·       Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration.

·       Basic understanding of policy, user certificates and keychains design, management, and deployment.

·       Advanced knowledge of mobile device support

·       Provide Break-Fix and end user support activities as required.

·       Installing, configuring & troubleshooting hardware and software components for windows workstations to ensure usability by end users

·       Should have practitioner level knowledge in SCCM 2012 and O365

·       Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

·       Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

·       Provide smart Hands and Feet support for Technology team on demand

·       Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

·       Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

·       Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

·       Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

·       Co-ordination for cable patching with Vendors or enable on demand.

·       Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

·       Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

·       Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

·       Experience in supporting overall manufacturing / lab IT systems and IT devices

·       Familiarity with manufacturing, lab or distribution center IT equipment

·       Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

·       Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

·       Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

·       Knowledge / Understanding of GMP and GxP

·       Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

·       Strong focus on quality and attention to detail

·       Local language skills are mandatory.
 
**Work Model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Hamburg.

**What You Need to Have to Be Considered:**

- Strong understanding of desktop support and remote troubleshooting techniques.
- Proficiency in configuring and maintaining hardware and software systems.
- Excellent communication skills to interact effectively with users and team members.
- Proactive approach to identifying and resolving technical issues.
- Keen attention to detail to ensure accurate documentation and compliance.
- Ability to work independently and collaboratively in a hybrid work environment.
- Commitment to continuous learning and professional development.

**Certifications Required:**

- CompTIA A+ Certification or equivalent in desktop support.

**Encouragement to Apply:** We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements. Think about your transferable experiences and unique skills that make you stand out.