Agraya GmbH
50672 Köln - Deutschland
Leiter/in - Kundendienst (kaufmännisch)
Arbeit
Vollzeit
ab 24.04.2026
Beschreibung
Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.
Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered ... weiter lesen
Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered ... weiter lesen
Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.
Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered partners in shaping a sustainable future.
We are looking for a \*\*Team Lead Stakeholder Helpdesk (m/f/d)\*\* working 39h/week to start immediately.
## What you will do:
- Lead the Stakeholder Helpdesk team with regards to employee, budget and task management
- Ensure the best possible service for our stakeholders, regarding timely and effective communication on relevant topics
- Regular reporting of data analysis to detect critical points and trends
- Ensure that stakeholder feedback is handled properly, working closely with other departments to find the best possible solution
- Review and further development of internal processes to ensure innovation
## What we are looking for:
- Degree in a job related field
- Min. 3 years of professional experience in stakeholder-facing service, helpdesk team leadership or a related field
- Strong data analysis skills to use customer feedback to improve our services
- Confident problem-solving skills and conflict resolution techniques
- Calm and professional communication skills, even in tense/critical situations
- Proficiency in English (C1)
## What you can expect from us:
- Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
- Diverse, values-driven team committed to making farming safer and more sustainable
- Personal and professional growth through continuous learning and ownership culture
- Free public transport with "Deutschlandticket"
- Exclusive employee discounts (Corporate Benefits)
- Health & well-being programs for body & mind (Urban Sports Club / Open Up)
- Central office location in downtown Cologne
## Interested?
To get a better insight into our vision with Agraya, you are welcome to watch this video: [https://www.youtube.com/watch?v=VaOdp3yDhQc](https://www.youtube.com/watch?v=VaOdp3yDhQc) . We will be happy to read your motivation letter and CV. Please apply via our online form and make sure you submit your documents in English.
Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered partners in shaping a sustainable future.
We are looking for a \*\*Team Lead Stakeholder Helpdesk (m/f/d)\*\* working 39h/week to start immediately.
## What you will do:
- Lead the Stakeholder Helpdesk team with regards to employee, budget and task management
- Ensure the best possible service for our stakeholders, regarding timely and effective communication on relevant topics
- Regular reporting of data analysis to detect critical points and trends
- Ensure that stakeholder feedback is handled properly, working closely with other departments to find the best possible solution
- Review and further development of internal processes to ensure innovation
## What we are looking for:
- Degree in a job related field
- Min. 3 years of professional experience in stakeholder-facing service, helpdesk team leadership or a related field
- Strong data analysis skills to use customer feedback to improve our services
- Confident problem-solving skills and conflict resolution techniques
- Calm and professional communication skills, even in tense/critical situations
- Proficiency in English (C1)
## What you can expect from us:
- Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
- Diverse, values-driven team committed to making farming safer and more sustainable
- Personal and professional growth through continuous learning and ownership culture
- Free public transport with "Deutschlandticket"
- Exclusive employee discounts (Corporate Benefits)
- Health & well-being programs for body & mind (Urban Sports Club / Open Up)
- Central office location in downtown Cologne
## Interested?
To get a better insight into our vision with Agraya, you are welcome to watch this video: [https://www.youtube.com/watch?v=VaOdp3yDhQc](https://www.youtube.com/watch?v=VaOdp3yDhQc) . We will be happy to read your motivation letter and CV. Please apply via our online form and make sure you submit your documents in English.
Ref-Nr.: 10653780
Aktualisiert:
24.04.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Passende Jobvorschläge
Basierend auf Beruf und Standort
Basierend auf Beruf und Standort
Passende Jobs für dich
BavariaHeadhunter Schlegel & Wegner GbR
93426 Roding
Arbeit
ab sofort
BavariaHeadhunter Schlegel & Wegner GbR
87439 Kempten
Arbeit
ab sofort
Kostenlose Hilfe für deine Bewerbung
Erstelle ein kostenloses Bewerberprofil und erhalte unser E-Book
"Die perfekte Bewerbung" – plus weitere Vorteile für deine Jobsuche.
Gratis E-Book: Die perfekte Bewerbung
Werde von Arbeitgebern gefunden
Passende Jobvorschläge nach Beruf & Stadt
Jobs speichern & später bewerben
Kostenlos & unverbindlich - Keine Werbung - Account jederzeit löschbar
Die Bewerbung erfolgt über die Webseite der Bundesagentur für Arbeit (BA).
