Philips Austria GmbH
Bundesland: Wien - Österreich
Third-Level-Supporter/in
Arbeit
Vollzeit
ab 24.01.2026
Beschreibung
.Your role:
* Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
* Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
* Escalate critical or complex cases to senior experts when needed.
* Maintain a high level of technical knowledge and continuously grow your expertise.
* Contribute to our knowledge base and share best practices with global support teams.
* Ensure every customer interac... weiter lesen
* Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
* Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
* Escalate critical or complex cases to senior experts when needed.
* Maintain a high level of technical knowledge and continuously grow your expertise.
* Contribute to our knowledge base and share best practices with global support teams.
* Ensure every customer interac... weiter lesen
.Your role:
* Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
* Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
* Escalate critical or complex cases to senior experts when needed.
* Maintain a high level of technical knowledge and continuously grow your expertise.
* Contribute to our knowledge base and share best practices with global support teams.
* Ensure every customer interaction reflects Philips' commitment to quality and care.
You are the right fit if:
* Fluent German (mandatory) and good English communication skills.
* Experience in customer-facing technical support roles.
* Strong analytical and problem-solving abilities.
* Degree in Computer Science or related technical field.
* Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
* ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.
* A collaborative, proactive, and customer-oriented mindset.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is an onsite role.
Compensation (for Austria)
Minimum annual salary per the Austrian Collective Agreement: €59,015.46 gross, with a willingness to overpay based on experience and qualifications.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about https://www.philips.com/a-w/about.html.
* Discover https://www.philips.com/a-w/about/our-history.html.
* Learn more about https://www.philips.com/a-w/about/environmental-social-governance/our-purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion https://www.careers.philips.com/global/en/diversity-and-inclusion.
LINK: https://www.careers.philips.com/de/de/job/541788/Remote-Support-Engineer-with-DICOM-and-HL7-m-w-d
* Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
* Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
* Escalate critical or complex cases to senior experts when needed.
* Maintain a high level of technical knowledge and continuously grow your expertise.
* Contribute to our knowledge base and share best practices with global support teams.
* Ensure every customer interaction reflects Philips' commitment to quality and care.
You are the right fit if:
* Fluent German (mandatory) and good English communication skills.
* Experience in customer-facing technical support roles.
* Strong analytical and problem-solving abilities.
* Degree in Computer Science or related technical field.
* Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
* ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.
* A collaborative, proactive, and customer-oriented mindset.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is an onsite role.
Compensation (for Austria)
Minimum annual salary per the Austrian Collective Agreement: €59,015.46 gross, with a willingness to overpay based on experience and qualifications.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about https://www.philips.com/a-w/about.html.
* Discover https://www.philips.com/a-w/about/our-history.html.
* Learn more about https://www.philips.com/a-w/about/environmental-social-governance/our-purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion https://www.careers.philips.com/global/en/diversity-and-inclusion.
LINK: https://www.careers.philips.com/de/de/job/541788/Remote-Support-Engineer-with-DICOM-and-HL7-m-w-d
Ref-Nr.: 8907536
Aktualisiert:
23.01.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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