Trainee – Indoor Sales, Customer Service & Operations

Deutsche Lufthansa AG

Roissy CDG - Frankreich

Callcenteragent/in Praktikum/Trainee/Werkstudent Teilzeit Abend ab 20.11.2025

Beschreibung

What you’ll do?

Sales & Customer Service

- Actively promote the Swiss WorldCargo network and contribute to revenue generation
- Sell our full portfolio of cargo products and develop both existing and new business
- Manage bookings for all shipment types using Swiss Worx
- Handle, monitor, and prioritize all Customer Service Center queues
- Prepare and deliver ad-hoc offers based on set parameters
- Proactively sell short-term open capacity
- Perform tracing activities for import and export shipments to ensure visibility and customer satisfaction

Operations

- Coordinate daily processes and information flow with local handling agents
- Send flight and truck dispositions to handling partners
- Issue accurate loading instructions to handling agents
- Ensure proper stock management of Unit Load Devices (ULDs)

Ihr Profil:

What we’re looking for?

Education & Training

- Post-secondary degree (Bac+2 to Bac+4)
- Solid knowledge of standard PC applications and digital tools

Professional Experience

- Previous experience in the cargo industry or with a freight forwarder is a strong asset

Languages

- Fluent French — spoken and written
- Fluent English — spoken and written

Skills & Personal Qualities

- Strong team player with excellent communication skills
- Solution-oriented mindset and ability to remain calm under pressure
- Flexible, resilient, and able to manage peak workload with stamina
- Professional, seamless communication with external partners
- Open to new ideas, improvements, and innovation
- Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.

This role is offered as a 6-month contract , based on a 35-hour work week , with a hybrid working model combining office presence and remote work.

For any questions, please contact the International Recruiting team: internationalrecruiting@dlh.de

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
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