#### About us Airbus ist Pionier einer nachhaltigen Luft- und Raumfahrt für eine sichere und vereinte Welt. Das Unternehmen arbeitet ständig an Innovationen für effiziente und technologisch fortschrittliche Lösungen in den Bereichen Luft- und Raumfahrt, Verteidigung sowie vernetzte Dienstleistungen. Airbus bietet moderne und treibstoffeffiziente Verkehrsflugzeuge sowie dazugehörige Dienstleistungen an. Airbus ist auch führend in Europa im Bereich Verteidigung und Sicherheit und eines der größten Raumfahrtunternehmen der Welt. Im Bereich Hubschrauber stellt Airbus die weltweit effizientesten Lösungen und Dienstleistungen für zivile und militärische Hubschrauber bereit. #### Job description We are currently looking for an **AOG Resolution Manager (d/f/m)** to join our team in Hamburg-Fuhlsbüttel, Germany. You will become a member of Satair, an Airbus Services company providing aircraft spares and services worldwide. We are a key part of Customer Services and a global organisation supporting material management solutions around the clock. Our team in Hamburg and Washington collaborates closely to manage highest priority material cases and ensure operational readiness for our customers. # **WHAT’S IN IT FOR YOU** Here is a selection of some of the benefits we offer our employees. Local benefits may vary. - **Competitive Remuneration** - **Work / Life Balance:** Hybrid Working, flex-time, maternity/paternity leave, job sharing - **Personal Development:** Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities - **Health & Wellbeing:** Health insurance, well-being programs # HOW YOU WILL CONTRIBUTE TO THE TEAM - Providing functional guidance and operational leadership during assigned shifts, acting as shift lead on complex and critical cases. - Managing and processing customer material orders for airlines, maintenance organisations and global customers. - Sourcing parts from global networks, including monitoring procurement activities and initiating escalation or withdrawal processes when necessary. - Ensuring on-time delivery of spare parts and related services using technical and commercial data. - Delivering high-quality responses to customer requests, enhancing customer satisfaction and communication performance. - Balancing and prioritizing daily operational workloads while supporting shift planning and cross-customer activity overviews. - Managing shift handovers and critical case escalations seamlessly. This position requires shift work on a 24/7/365 pattern including weekends, nights and bank holidays (35 hours per week plus 2.5 hours due to the shift model, total 37.5 hours per week). # **ABOUT YOU** Equipped with a degree (or equivalent qualification) in Business, Supply Chain, Logistics, Engineering, Production or a related discipline, paired with professional experience in logistics, supply chain or customer service within the aviation industry, we are looking for a team player with the following experience, skills and mindset: - Technical background with the ability to interpret technical documentation and drawings. - Strong customer orientation with the ability to proactively take initiative, solve issues and deliver tailored solutions. - Collaborative mindset with experience in guiding, motivating and training team members in shift environments. - Structured and practical working style, maintaining focus when dealing with unexpected situations and tight deadlines. - Negotiation level fluency in English, both written and spoken. This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth. Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant. ## About SATAIR Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning multiple sites worldwide, you will be part of a truly global company that continues to grow year after year. Welcome to the Satair family. If you want to know more about our business, have a closer look at our website [www.SATAIR.com](https://www.google.com/search?q=https%3A%2F%2Fwww.SATAIR.com) or check out our SATAIR Youtube Channel at [www.youtube.com/sataircompany](https://www.google.com/search?q=https%3A%2F%2Fwww.youtube.com%2Fsataircompany)! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.