AlphaConsult KG
04103 Leipzig - Deutschland
Kraftfahrzeugmechatroniker/in - Karosserietechnik
Arbeit
Vollzeit
ab 02.03.2026
Beschreibung
For our client, we are looking for an Automotive Mechatronics Technician (m/f/d) with C1-level Italien and B2-Level English to join the Technical Support team.
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Foll... weiter lesen
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Foll... weiter lesen
For our client, we are looking for an Automotive Mechatronics Technician (m/f/d) with C1-level Italien and B2-Level English to join the Technical Support team.
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote.
Ihr Profil:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
- Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
- Personality: service and solutions focused
- Your way to work: customer orientation, professional communication, ability to work well in difficult situations
Ihre Aufgaben:
- Respond to all calls, emails, and common requests for technical 1st level support.
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote.
Ihr Profil:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
- Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
- Personality: service and solutions focused
- Your way to work: customer orientation, professional communication, ability to work well in difficult situations
Ref-Nr.: 9634677
Aktualisiert:
10.03.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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