**Shaping the digital future of life sciences with up to data!**

For more than 30 years, we have been a trusted partner for pioneering digital solutions for laboratory management and reporting. As a driver of innovation, we help leading companies in the life sciences, pharmaceutical, chemical and biotech industries optimize their processes with cutting-edge IT applications.

We are a team of specialists who are passionate about driving digital transformation in the pharmaceutical industry. Our core competency is the digitization of study data processing for regulatory submissions - an area in which we aim to set new IT standards.

At up to data, we foster an environment where creativity and innovation can flourish. Through exciting digitization projects, we grow together and make a meaningful contribution to improving the quality of life for people around the world.

For the successful launch of our innovative software platform StudyGen 360, we are looking for an experienced Customer Engagement Manager (CEM) SaaS:

**Key Responsibilities**

- Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients
- Support product readiness initiatives by collecting client feedback and identifying implementation challenges
- Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards
- Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget
- Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment
- Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding

**Required Qualifications**

- 3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography)
- Proven project management capabilities with experience managing multiple concurrent client implementations
- Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11)
- Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences
- Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture

**Your Profile**

- Client-focused mindset with ability to build trust and manage relationships across technical and business stakeholders
- Organized and methodical in documentation and process management
- Proactive problem-solver with hands-on mentality who anticipates client needs and addresses issues before escalation
- Strong bridging capability between technical development teams and commercial/client requirements
- Adaptable team player comfortable working in fast-paced environment with competing priorities

**Benefits**

- Opportunity to shape implementation processes in a growing technology company
- Work with cutting-edge SaaS technology
- Professional development and training opportunities
- Flexible work arrangements
- Competitive compensation package
- Collaborative and innovative work environment
- Regular team events and knowledge sharing sessions
- 28 days annual leave with flexible scheduling options to ensure work-life balance
- Work-life balance focus

**Why Join Us?**

Join a team that's revolutionizing bioanalytical research through innovative technology. You'll have the opportunity to work with cutting-edge solutions while building meaningful relationships with industry leaders and driving the future of bioanalytical services in a rapidly growing market.

**Ready to Make an Impact?**

If you're excited about combining scientific excellence with business growth in a dynamic environment, we want to hear from you.

Apply now with your CV and a brief cover letter explaining why you would be the perfect fit for this role.

**We would like to explicitly exclude recruiters from contacting us.**