AERO HighProfessionals
21129 Hamburg - Deutschland
Customer-Experience-Manager/in
Arbeit
Vollzeit
ab 18.06.2026
Beschreibung
Customer Resolution Specialist (m/f/d) AIRBUS
Join AERO ndash; a partner of Airbus and one of the largest staffing providers in the aerospace industry. Secure a permanent position with assignment at our client, receive equal pay, and lay the foundation for potential permanent employment with Germanyrsquo;s largest aircraft manufacturer in Hamburg through your excellent work!
Our Benefits
- A permanent employment contract
- Above-average pay and equal pay
- A 35-hour work week
- Compr... weiter lesen
Join AERO ndash; a partner of Airbus and one of the largest staffing providers in the aerospace industry. Secure a permanent position with assignment at our client, receive equal pay, and lay the foundation for potential permanent employment with Germanyrsquo;s largest aircraft manufacturer in Hamburg through your excellent work!
Our Benefits
- A permanent employment contract
- Above-average pay and equal pay
- A 35-hour work week
- Compr... weiter lesen
Customer Resolution Specialist (m/f/d) AIRBUS
Join AERO ndash; a partner of Airbus and one of the largest staffing providers in the aerospace industry. Secure a permanent position with assignment at our client, receive equal pay, and lay the foundation for potential permanent employment with Germanyrsquo;s largest aircraft manufacturer in Hamburg through your excellent work!
Our Benefits
- A permanent employment contract
- Above-average pay and equal pay
- A 35-hour work week
- Comprehensive support during the hiring process and as an employee
- Opportunity for permanent placement with Germanyrsquo;s largest aerospace company
- Attractive company pension plan
- Flexible handling of overtime, either through compensatory time off or payout
Key Responsibilities:
- Manage customer-specific open orders proactively and follow up on quotations, claims, and orders in line with KPIs
- Build and maintain strong customer satisfaction through quick and qualified responses
- Maintain and develop customer service quality levels, supporting high standards in spare parts and related services
- Support internal and external communication regarding customer material order performance
- Assist in securing on-time material delivery to meet customer expectations
- Train and support customers in using e-commerce platforms
- Participate in back-up arrangements during absences of other Customer Resolution Specialists
- Contribute to periodic functional and cross-functional activities, including projects and team meetings
Requirements:
- Bachelorrsquo;s degree in Business Administration, Supply Chain, Logistics, or related field
- Minimum of 2 yearsrsquo; experience in customer service, order management, or material procurement
- Experience in logistics and/or aviation is an advantage
- Strong knowledge of SAP and Google Workspace applications
- Proactive, customer-oriented mindset with strong analytical skills
- Ability and willingness to work in a fast-paced environment
- Excellent communication skills and intercultural awareness
- fluent english language skills
- Ability to support and train customers on e-commerce platforms
We look forward to receiving your application!
This position is offered as temporary employment in the aerospace industry, compensated with equal pay. This provides you with planning security as well as the opportunity for permanent placement within the clientrsquo;s organization.
At AERO ndash; a partner of Airbus ndash; you will be supported from the very beginning by specialists in all areas, including application, hiring, payroll, business travel, secondment, and any other questions you may have.
Please submit electronic application documents only, consisting of a detailed CV, a brief cover letter including your salary expectations, and your certificates (school, training, and employment references, as well as any other relevant certificates) with a maximum file size of 4 MB. Please use the "APPLY NOW!rdquo; button.
Join AERO ndash; a partner of Airbus and one of the largest staffing providers in the aerospace industry. Secure a permanent position with assignment at our client, receive equal pay, and lay the foundation for potential permanent employment with Germanyrsquo;s largest aircraft manufacturer in Hamburg through your excellent work!
Our Benefits
- A permanent employment contract
- Above-average pay and equal pay
- A 35-hour work week
- Comprehensive support during the hiring process and as an employee
- Opportunity for permanent placement with Germanyrsquo;s largest aerospace company
- Attractive company pension plan
- Flexible handling of overtime, either through compensatory time off or payout
Key Responsibilities:
- Manage customer-specific open orders proactively and follow up on quotations, claims, and orders in line with KPIs
- Build and maintain strong customer satisfaction through quick and qualified responses
- Maintain and develop customer service quality levels, supporting high standards in spare parts and related services
- Support internal and external communication regarding customer material order performance
- Assist in securing on-time material delivery to meet customer expectations
- Train and support customers in using e-commerce platforms
- Participate in back-up arrangements during absences of other Customer Resolution Specialists
- Contribute to periodic functional and cross-functional activities, including projects and team meetings
Requirements:
- Bachelorrsquo;s degree in Business Administration, Supply Chain, Logistics, or related field
- Minimum of 2 yearsrsquo; experience in customer service, order management, or material procurement
- Experience in logistics and/or aviation is an advantage
- Strong knowledge of SAP and Google Workspace applications
- Proactive, customer-oriented mindset with strong analytical skills
- Ability and willingness to work in a fast-paced environment
- Excellent communication skills and intercultural awareness
- fluent english language skills
- Ability to support and train customers on e-commerce platforms
We look forward to receiving your application!
This position is offered as temporary employment in the aerospace industry, compensated with equal pay. This provides you with planning security as well as the opportunity for permanent placement within the clientrsquo;s organization.
At AERO ndash; a partner of Airbus ndash; you will be supported from the very beginning by specialists in all areas, including application, hiring, payroll, business travel, secondment, and any other questions you may have.
Please submit electronic application documents only, consisting of a detailed CV, a brief cover letter including your salary expectations, and your certificates (school, training, and employment references, as well as any other relevant certificates) with a maximum file size of 4 MB. Please use the "APPLY NOW!rdquo; button.
Ref-Nr.: 9530939
Aktualisiert:
17.06.2026
Quelle: Bundesagentur für Arbeit
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Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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