Customer Service Advisor (d/f/m) – Backoffice limited to 1 year

Cognizant Technology Solutions GmbH

10997 Berlin - Deutschland

Kundendienstberater/in Arbeit Vollzeit ab 19.11.2025

Beschreibung

**About the Role:** As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.

**Key Contributions:**

- Manage customer data and accounts, carrying out payment transactions, bookings, and other complex back-office tasks.
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
- Create a unique customer experience that is fair, consistent, and transparent, ensuring exceptional customer service at all times, both by phone and in writing.
- Adhere to banking regulations and guidelines.

**Work Model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.

**Qualifications:**

- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience.
- Fluent written and spoken German.
- Excellent written and spoken communication skills.
- Team player with a strong customer focus and willingness to provide service.
- Knowledge of the relevant regulatory requirements.
- Strong problem-solving skills and ability to handle conflicts.

**Nice-to-Haves:**

- Bachelor’s degree or equivalent experience in banking, finance, or a related field.
- Proficiency with banking software and MS Office applications.
- Ability to work independently and as part of a team.

**Encouragement to Apply:** We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.

Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
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