Cognizant Technology Solutions GmbH
10997 Berlin - Deutschland
Kundendienstberater/in
Arbeit
Vollzeit
ab 11.12.2025
Beschreibung
**About the Role:** As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.
**Key Contributions:**
- Manage customer data and accounts, carrying out pay... weiter lesen
**Key Contributions:**
- Manage customer data and accounts, carrying out pay... weiter lesen
**About the Role:** As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.
**Key Contributions:**
- Manage customer data and accounts, carrying out payment transactions, bookings, and other complex back-office tasks.
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
- Create a unique customer experience that is fair, consistent, and transparent, ensuring exceptional customer service at all times, both by phone and in writing.
- Adhere to banking regulations and guidelines.
**Work Model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.
**Qualifications:**
- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience.
- Fluent written and spoken German.
- Excellent written and spoken communication skills.
- Team player with a strong customer focus and willingness to provide service.
- Knowledge of the relevant regulatory requirements.
- Strong problem-solving skills and ability to handle conflicts.
**Nice-to-Haves:**
- Bachelor’s degree or equivalent experience in banking, finance, or a related field.
- Proficiency with banking software and MS Office applications.
- Ability to work independently and as part of a team.
**Encouragement to Apply:** We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.
**Key Contributions:**
- Manage customer data and accounts, carrying out payment transactions, bookings, and other complex back-office tasks.
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
- Create a unique customer experience that is fair, consistent, and transparent, ensuring exceptional customer service at all times, both by phone and in writing.
- Adhere to banking regulations and guidelines.
**Work Model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.
**Qualifications:**
- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience.
- Fluent written and spoken German.
- Excellent written and spoken communication skills.
- Team player with a strong customer focus and willingness to provide service.
- Knowledge of the relevant regulatory requirements.
- Strong problem-solving skills and ability to handle conflicts.
**Nice-to-Haves:**
- Bachelor’s degree or equivalent experience in banking, finance, or a related field.
- Proficiency with banking software and MS Office applications.
- Ability to work independently and as part of a team.
**Encouragement to Apply:** We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.
Ref-Nr.: 7745207
Aktualisiert:
08.01.2026
Quelle: Bundesagentur für Arbeit
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
weitere Infos Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
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