**Customer Service Representative** 

Be a part of the future of healthcare - Not just a career, but an opportunity to make a difference by "**CREATING VALUE BY HELPING PEOPLE".**".

If you are interested in transforming the healthcare sector globally, Q3 Medical meets your needs for personal and professional growth. We are a growth-stage commercial company leading innovations in biodegradable implants and micro invasive technologies for interventional radiology, gastrointestinal and open surgical procedures that will change the face of healthcare, provide better clinical outcomes and lower the overall cost of care.

**Your Day-to-Day Responsibilities:**

- Customer Care: Act as reliable point of contact for our international client base, including customers in the USA.
- Order Management: Process and manage customer orders within our ERP system.
- Documentation: Issue shipping documents, commercial invoices, and necessary customs documentation.
- Shipment Tracking: Track shipments, and proactively follow up with customers regarding status updates.
- Internal Collaboration: Interface closely with internal departments, including the sales team, to align business operations with customer needs.

 **What You Bring to the Team:**

- 3+ years of experience in order management / customer service / after sales or comparable operational role.
- Experience working with an ERP system in a manufacturing company.
- Familiar with MS Office
- Fluency in both German and English language is required. Additional languages such as French or Italian are an advantage.
- Experience with handling customs and export documentation is beneficial.

**What we want:**

- Ability to juggle multiple tasks with efficiency and accuracy.
- Stron interpersonal skills with the confidence and assertiveness to adapt to a fast-paced and changing environment
- Flexible and strong individual who can resolve operational challenges and bring people together to work for the future of the business
- Self-starter eager to grow both personally and professionally and is willing to be continuously challenged with a learning mindset

***At Q3 we are dedicated to building an inclusive, diverse and authentic workplace so if you think you have the relevant experience, skills and knowledge but it doesn’t line up with the description we would love to hear from you regardless. Please do not be shy- You might just be the candidate we are looking for. Q3 Medical is an equal opportunity employer.***

**Life at Q3 Medical**

Whilst our company was founded 25 years ago, it is still in its infancy. We have challenged ourselves to become a global leader in creating and producing medical technology that truly is **“CREATING VALUE BY HELPING PEOPLE”**

We have created an incredible sustainable culture to guide us into the future where we continue to value innovation and growth including the personal and professional our people as well. We are dedicated and loyal to our mission and each other to insure we act and feel part of the Q3 Family. Our leaders are inspiring and always look to lead individuals, teams and the company with empathy which is the foundation for our success. We encourage our employees to be there best and embrace their diversity and everything they have to offer to develop them to help us be life changing as well.

Our team is a diverse set of incredible people who bring their individual experiences, backgrounds and ideas to life every day. We believe the only way to fulfil our mission is to attract forward focused and talented people to be a part of our collective journey. We are constantly looking for well-rounded doers around the world to join our diverse team represented by almost 30 different countries who not only share what we have created in our foundation but also have the capability to develop it future through innovation, loyalty and empathy.

The more people we help whether that be patients, doctors, customers or employees the more value we create. This is our commitment to our vision of **“CREATING VALUE BY HELPING PEOPLE”**.