IT-Supporttechniker (d/f/m)

Cognizant Technology Solutions GmbH

70771 Leinfelden-Echterdingen - Deutschland

First-Level-Supporter/in Arbeit Vollzeit ab 29.07.2026

Beschreibung

&ast;&ast;Deskside Support Technician (d/f/m) - Level 2&ast;&ast;&NewLine;&NewLine;&ast;&ast;Location&colon;&ast;&ast; &ast;&ast;Leinfelden-Echterdingen&ast;&ast;, Germany&NewLine;&ast;&ast;Work Model&colon;&ast;&ast; 100&percnt; Onsite&NewLine;&NewLine;&ast;&ast;About the Role&ast;&ast;&NewLine;&NewLine;As a &ast;&ast;Deskside Support Technician (d/f/m) - Level 2&ast;&ast;, you will oversee field support operations across one or multiple sites and... weiter lesen

**Deskside Support Technician (d/f/m) - Level 2** **Location:** **Leinfelden-Echterdingen**, Germany **Work Model:** 100% Onsite **About the Role** As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in **Leinfelden-Echterdingen**. **Work Model – 100% Onsite (Leinfelden-Echterdingen, Germany)** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring **5 days a week** in a client or Cognizant office in **Leinfelden-Echterdingen, Baden-Württemberg**. **Key Responsibilities** **Site Lead Responsibilities** - Responsible for Field Support (FS) operations across **one or multiple sites**. - Provide **VIP support** and oversee the on-site support team. - Offer **technical training** to junior team members. **Technical Support & Operations** - Deliver **IMAC (Install, Move, Add, Change)** services. - Perform **break‑fix** support for end-user hardware and software. - Stage, build, and image systems using the **standard client image (eCore)**. - Provide support for handhelds, rugged devices, laptops, and scanners used on the **Manufacturing Shop Floor**. - Complete **special projects** as requested by the customer. - Conduct **data collection and preservation** activities relevant to migrations and **eDiscovery**. **Required Qualifications** - Strong communication skills. - **Proficiency in German** to collaborate with German‑speaking teams and clients (**Language level C1-C2** of the Common European Framework of Reference for Languages (CEFR)) - Strong analytical and troubleshooting abilities. - Solid understanding of **Microsoft Windows Operating Systems**. - Strong working knowledge of **MS Office** and standard business applications. - Excellent customer support and stakeholder-facing skills. - **2–4 years** of deskside or field support experience. - A+, MCP, MCSE or equivalent certifications (desired). **Technical Skills** - Basic knowledge of: - Networks - Telecom - Compute/storage - **Advanced knowledge of macOS & iOS environments** and related administration. - Advanced understanding of **macOS imaging & endpoint deployment**. - Basic understanding of **policies, user certificates, and keychain** design/management. - Advanced mobile device support expertise.

Ref-Nr.: 12263454

Aktualisiert: 29.07.2026

Quelle: Bundesagentur für Arbeit
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