About us Wir sind begeistert von dem, was wir tun – und warum
sollten wir es nicht sein? Wenn Du daran arbeitest, den
Versorgungsstandard von Haustieren und die Trinkwasserqualität für
Milliarden Menschen zu verbessern sowie die Nutztierhaltungen weltweit
gesund und frei von Krankheiten zu halten, ist es verständlich, dass
das, was wir jeden Tag tun, mehr als nur ein Job ist. Wir glauben,
dass personelle und perspektivische Vielfalt bessere und effektivere
Teams, Lösungen und Ideen hervorbringt. Wir suchen leidenschaftliche
und innovative Mitarbeitende. Deshalb machen wir IDEXX zu einem
attraktiven Arbeitsplatz mit vielen Zusatzleistungen, einem
gemeinsamen Ziel und einem Umfeld, in dem Du wachsen kannst. Seit
über 40 Jahren verbessern wir die Gesundheit und das Wohlbefinden von
Haustieren, Menschen und Nutztieren. Mehrere tausend Proben aus
verschiedenen Ländern werden täglich von unserem geschulten
Fachpersonal bearbeitet. Wir verwenden die neuesten Geräte und
Technologien, um unseren zwei- und vierbeinigen Kunden bestmöglich
helfen zu können. Wir entwickeln uns ständig weiter mit dem Ziel,
einer der attraktivsten Arbeitgeber in der Region zu werden. Tasks
IDEXX is recruiting for a Customer Support Supervisor . IDEXX’s
Customer Support Consultants are the direct line between IDEXX and our
customers, crucial employees who help us achieve our purpose. In this
role, you will lead a team of consultants responsible for driving
customer loyalty and ensuring that our customers are satisfied and are
achieving measurable value from our products and services. Are you a
leader supporting teammates to develop and give the best of themselves
to ultimately reach customer experience promise? Are you able to work
with different groups in a fast-paced environment? Does that sound
like you? Perfect. Let’s get started. As our supervisor, you will:
Lead and support a team of ~15 employees and continually seek
opportunities to improve the operations, including people, processes,
and technology. Coordinate day-to-day operations and ensure project
goals are met Develop and mentor your team through onboarding, open
communication, training, development opportunities, and performance
management processes. Monitor, analyze and optimize relevant Key
Performance Indicators (KPIs). Build and maintain employee morale and
motivation; ensuring the team is appropriately staffed with required
competencies. Maintain close cooperation with other departments,
especially commercial leaders. Collaborate with Support Leaders from
other countries and participate in driving the vision of an EMEA-wide
process alignment. Together with internal departments, ensures
compliance with German labor laws, applying a foundational
understanding to guide decisions and processes. Profile 2+ years'
experience in a customer centric environment, including management and
leadership experience. Demonstrated skills in leadership, performance
coaching, problem-solving, strategic thinking, planning, and
delegating. Proven capability to collaborate with all levels of the
organization. Analytical and strategic thinking skills. Excellent
verbal and written communication skills, strong
interpersonal/communication skills. High resilience, flexibility, and
situational adaptability. Strong organizational skills, especially in
a multi-tasking environment. Fluent in German and English (written and
verbal); proficiency in one of the teams’ languages is preferred. We
offer We’re proud of the work we do, because our work matters. An
innovation leader in every industry we serve, we follow our Purpose
and Guiding Principles to help pet owners worldwide keep their
companion animals healthy and happy, to ensure safe drinking water for
billions, and to help farmers protect livestock and poultry from
disease. We have customers in over 175 countries and a global
workforce of over 10,000 talented people. So, what does that mean for
you? We enrich the livelihoods of our employees with a positive and
respectful work culture that embraces challenges and encourages
learning and discovery. At IDEXX, you will be supported by competitive
compensation, incentives, and benefits while enjoying purposeful work
that drives improvement. Did we mention that we are a dog-friendly
office? Additional contact details karriere@idexx.com