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SAP Customer Service and Support iXp Intern (f/m/d) - Operations and project support GCC

Date: 02/19/2026
Company: SAP


We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.


What You’ll Build


The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.


Position title: SAP Customer Service and Support iXp Intern (f/m/d)  – Operations and project support SAP Global Control Center
Location: St. Leon Rot / Berlin / Potsdam, Germany
Internship duration: 6-12 month


Supporting the SAP Global Control Center (GCC) Management Team as management assistant with


- Business Case creation in MS ppt
- Management Presentations in MS ppt
- Complex data evaluations with SAP Analytics and MS Excel
- Decision Papers in MS word
- Documentation in SharePoint and workspace
- Preparation, follow up and action item tracking
- Participation in automation and AI projects
- Project Management Support (PMO)


In this role you will actively contribute to GCC’s evolution by supporting strategic projects and initiatives not only by administrative support. We are also looking for your outside-in perspective for innovative, AI supported process improvements.

You will work directly with the GCC Management team globally gaining insights in strategic management topics and how they cascade down in daily operations. The focus will be mainly EMEA/MEE timezone but AMER or APC friendly meeting times are possible.


Learning opportunities – What skills, tools, or knowledge will you gain from this experience?


- Strategic insights
- AI process process support
- Hands-on daily operations, reporting and project management


What You’ll Bring


We’re looking for someone who takes the initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.


- Student (f/m/d) at a university or a university of applied sciences
- Preferred fields of study: Computer science, business administration, engineering
- Computer skills: MS products, JAVA programming is a plus
- Language skills: Fluent in English, German as a plus
- Soft skills: Team player, expert in organizing, reliable, drive, high quality standards, analytical
- Additional skills: Project Managements basics, understanding of LLMs and prompts, AI basics


Where You Belong


Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.


1.    Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2.    Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3.    Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.


The Global Control Center (GCC) is the one-stop-shop that brings SAP Mission Control Center (MCC) Experts together, controls SAP MCC‘s day-to-day operations and manages exceptions. This also includes cross-team collaboration with teams outside the SAP MCC, such as Global Cloud Operations.


- GCC manages all incoming requests (Global Escalation Requests excluded) 24x7*from various channels to the SAP MCC, evaluates their criticality, and dispatches them where required.
- We monitor workload, provide the platform to prioritize and balance load to the right focus areas, and ensure full transparency on all work queues and the overall resource situation.
- We handle urgent ad hoc request and are first responders to critical and urgent situations


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#SAPNextGen


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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for theSAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to ourGuidelines for Ethical Usage of AI in the Recruiting Process .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447092  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations:  #LI-Hybrid

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