Team Coordinator Service Delivery (m/f/d)

Hays AG

- Deutschland

Kundendienstberater/in Arbeit Vollzeit ab 21.01.2026

Beschreibung

- A leading IT and digital services provider delivering secure, scalable solutions to support business operations and digital transformation in an international enterprise environment.

### Your Benefits:

- Fexible working hours and home-office option
- Extensive Learning & Development opportunitie
- Life balance & family-friendly benefits
- Modern office environment with canteen
- Health & sports programs

### Your Duties:

- Coordinate and align teams across all ITSM processes
- Shape and continuously develop the ITSM roadmap
- Own and govern the IT Change Management process end to end
- Prepare and moderate CAB and ECAB meetings
- Assess risks and impacts and ensure proper rollback and communication planning
- Define, monitor, and improve ITSM KPIs and process performance
- Ensure audit readiness and compliance, including ISO 27001 requirements
- Drive harmonization, standardization, and automation of ITSM processes
- Work closely with service owners and the service desk as a key stakeholder interface
- Actively contribute to ITSM transformation and tool integration initiatives

### Your Qualifications:

- Degree in (business) informatics or a related field, or equivalent practical experience
- Strong ITSM expertise with a clear focus on change management
- Experience in lateral leadership and functional coordination across multiple ITSM processes
- Confident facilitation skills, including conflict resolution and escalation management
- Basic technical understanding of CI/CD pipelines and release strategies
- Familiarity with CMDB concepts and service mapping
- Structured, detail-oriented, and process-driven working style
- Strong communication and collaboration skills in cross-functional environments
- Excellent English skills, written and spoken
- Confidence in conducting audits and enforcing process compliance

### About Hays:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level - whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation - thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer - our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Ref-Nr.: 8858239

Aktualisiert: 21.01.2026

Quelle: Bundesagentur für Arbeit
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