Deutsche Lufthansa AG
60439 Frankfurt am Main - Deutschland
Informatiker/in
Praktikum/Trainee/Werkstudent
Teilzeit Abend
ab 03.12.2025
Beschreibung
As an INTERN IT SERVICE AGENT, I support our Service Desk team in making sure our digital workspace runs smoothly. I handle incoming requests, provide first-level support, and help route issues to the right teams. My goal is to ensure keeping the Digital Hangar connected and running efficiently.
- Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
- Diligently addressing user issues, queries, and requests.
- Assigning the tickets to the appropriate resolving teams.
- Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner.
- Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
- Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
- Confirming if the solution proposed helped resolve the issue reported by the user.
Ihr Profil:
- I have first internship or professional full-time experience in that area.
- Customer Service understanding.
- Basic IT and technical knowledge including troubleshooting skills
- I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
- Working co-operatively with others to achieve team goals.
- Time/task management, attention to detail, willingness to learn.
- Analytical problem solving.
- Fluent command of English language
- Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
- Diligently addressing user issues, queries, and requests.
- Assigning the tickets to the appropriate resolving teams.
- Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner.
- Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
- Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
- Confirming if the solution proposed helped resolve the issue reported by the user.
Ihr Profil:
- I have first internship or professional full-time experience in that area.
- Customer Service understanding.
- Basic IT and technical knowledge including troubleshooting skills
- I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
- Working co-operatively with others to achieve team goals.
- Time/task management, attention to detail, willingness to learn.
- Analytical problem solving.
- Fluent command of English language
Quelle: Bundesagentur für Arbeit - Rechtliche Hinweise zur Nutzung
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ob die Stelle noch verfügbar ist und weitere Informationen findest du direkt auf der Website der Bundesagentur für Arbeit. Bitte beachte: OPROMA ist nicht der Anbieter dieser Stelle und kann keine Auskünfte geben.
Ref-Nr.: 5b107ea78a22700d80d784e8ac513684
Letztes Update:
13.12.2025
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